Customer Support
A clear starting point for return or exchange enquiries.
Because the project does not contain verified transaction-specific return windows, product exclusions or refund rules, this page does not invent them. The terms communicated at the time of purchase and applicable law determine what applies to a specific sale.
Contact Pure Optics first
Before returning to the showroom, contact Pure Optics with the purchase details, item information and reason for the request. This allows the team to check the sale record and applicable terms.
Prescription and customised products
Prescription lenses, fitted eyewear and other customised products may be subject to different return or remake conditions than non-custom items because they are produced or configured for an individual order. The actual sale terms should be confirmed for your purchase.
Condition of products
Where a return or exchange is permitted, the condition of the product, accessories, packaging, proof of purchase and signs of use may affect eligibility depending on the applicable terms.
Defects or order issues
If you believe an item is defective, damaged or not supplied as agreed, contact Pure Optics promptly with the relevant details so the issue can be assessed under the applicable sale terms and legal rights.
How to request help
Call +91-8796710888 or email hello@pureoptics.in with your purchase details. Do not send products to an unverified address; confirm the correct return process directly first.
This page is intentionally conservative because a verified store-specific return window and refund matrix were not supplied. It should be updated once the approved business policy is provided.